Customer relationship development

In 2015 NLMK Engineering started to implement feedback-enabling business practices for each major project. Consumer survey is designed to learn about requirements, expectations and preferences of the customers in order to improve the quality of design solutions and customer interaction.

95%

of the projects have a integral satisfaction grade exceeding 4 points, that is not below the standard satisfaction level.

The Company developed its solution based on the advanced approach to marketing studies and statistical data analysis.

Customer satisfaction targets

  • At least 95% of the projects have a integral satisfaction grade exceeding 4 points, that is not below the standard satisfaction level.
  • 50% of the management, chief projects managers’ and heads of departments’ remuneration depends on the customer's evaluation.